Which aspect is not typically addressed by a quality assurance programme?

Quality assurance programmes in radiography are primarily focused on ensuring the safety, reliability, and efficacy of radiographic procedures. Typically, these programmes address operator training to ensure that personnel are adequately skilled and knowledgeable in performing procedures and using equipment safely. Equipment maintenance is also a critical component, as regular checks and maintenance ensure that the radiographic machines are functioning correctly and producing quality images. Exposure monitoring is another vital aspect of quality assurance, involving the assessment of radiation dose to ensure patient safety and minimize unnecessary exposure.

While patient complaint procedures are important for overall patient care and satisfaction, they do not fall under the core technical and operational aspects typically highlighted in quality assurance programmes. These programmes usually focus more on the technical performance of equipment and personnel rather than on the handling of grievances or complaints from patients. Therefore, not typically addressing patient complaint procedures aligns with the primary goal of quality assurance in radiographic practices.